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How to cancel an Overseas Host service, what qualifies for a refund under our 30-day money-back guarantee, and which products are non-refundable.
This policy explains how to cancel a service purchased from OverseasHost, which products qualify for a refund, and how refunds are calculated and paid. It applies to all customers and forms part of our Terms of Service.
By ordering any OverseasHost service you confirm that you have read and accepted the cancellation and refund rules set out below.
New shared hosting and business email plans include a thirty (30) day money-back guarantee, counted from the date of the initial order. If the service does not meet your expectations within that window, request a refund and we will return the hosting portion of your payment.
The following are non-refundable once ordered, because costs are paid immediately to registries and vendors:
Cancellations must be submitted in writing so we have a verifiable record:
Requests made by phone, live chat or social media are not accepted as formal cancellations. Immediate cancellation terminates access straight away and does not create a pro-rata refund entitlement.
Services renew automatically to prevent unexpected downtime or domain loss. Renewal invoices are generated in advance of the due date and payment is collected from your stored method where auto-billing is enabled.
Approved refunds are issued to the original payment method within seven (7) to fourteen (14) business days of approval. The time it takes to appear on your statement depends on your bank or card issuer.
Accounts suspended or terminated for breaching our Acceptable Use Policy — including spam, fraud, malware distribution, illegal content or abuse of shared resources — are not eligible for any refund, regardless of the time remaining on the billing term.
Reseller accounts and any end-user account hosted under them must not be used for:
Violations may result in immediate suspension of the offending account or the entire reseller account without refund.
Please contact us before raising a chargeback; most billing issues are resolved within a day. A chargeback filed without prior contact may result in immediate suspension of all services on the account and a reinstatement fee covering the disputed amount and processor charges.
Services are provided “as is”. To the maximum extent permitted by law, our total liability arising from this Agreement is limited to the fees you paid us for the affected service in the three (3) months preceding the claim. We are not liable for indirect losses, lost profits, or loss of data.
You agree to indemnify and hold Overseas Host harmless against claims, damages and legal costs arising from your services, your marketing statements or the acts and omissions of your end users.
For cancellations, refund requests or questions about this policy, email support@overseashost.com or call +92-51-2716118. Our billing team responds to tickets 24 hours a day.
Contact the Overseas Host team at support@overseashost.com or +92-51-2716118 and we’ll walk you through it.
